We are committed to fully protecting your privacy. We will only use the information provided to us in a lawful manner (In accordance with the Data Protection Act 1998). The information we collect about you is used for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible customer service.
We will never email you in the future, unless you have given us prior consent to do so. We will also always present you with the opportunity to refuse any online marketing email from us, by way of an un-subscribe button in all future communications.
THE INFORMATION WE GATHER
All information we gather is information which you have given us and has been input by yourself on our website or input by one of our team with your permission over the telephone or via email correspondence. We never receive or send information from third parties.
Account info we store is limited to; Your name, billing address, delivery address(es), contact telephone number, email address(es) and any business or trade company names which you may have given to us.
All information which has been input online by either our staff (with your permission) or yourself is saved within our secure customer database and admin system. If you no longer wish for us to store any of the above data or wish for your account to be removed from our CRM system, then please email firstname.lastname@example.org asking for us to remove you from all future correspondence. Our team can then purge all data held on your account.
CREDIT & DEBIT CARD DETAILS
We will never collect sensitive payment information about you without your explicit consent, whether this be by yourself online via the payment gateway, or over the telephone with our sales representatives.
The information we hold will be accurate and up to date. You can check all information that we hold about you by requesting it in writing via email or by writing to us at: Tranik House Ltd, 1 The Old Sawmills, Sidmouth, Devon, EX10 0HP. If you prefer an immediate response then please call our customer services team, who will be able to advise which data is held against your account.
Any personal information which we hold will be held strictly and securely in accordance with our own internal security procedures.
When placing orders on our website or over the telephone, no credit card data is stored as all payments are processed via a secure payment gateway in accordance with UK law.
We always try to provide the best possible customer service possible and part of this is ensuring that this website is working well, with all information kept up to date.
If you have any complaints about the service you have received, or see anything displayed online that you know to be incorrect, then please email us, so that we can correct it. We will always acknowledge your complaint within 72 hours and inform you of how we intend to resolve the issue.
SECURE ONLINE SHOPPING
Tranik House Ltd recognise the importance of Internet security, including all information sent over the Internet, telephone or even face to face. We utilise industry-standard technology to encrypt all online transactions, using Sockets Layer (SSL Certified) technology to encrypt personal information and payment data. Tranik House Ltd process all payments, offering the highest level of compliance under the Payment Card Industry Data Security Standard (PCI DSS).
We are so confident about the transaction security on our site that we back every purchase with our 100% security guarantee.
All material on this website is copyright © Tranik House Ltd (Unless otherwise stated). This website is owned and operated by Tranik House Ltd of Tranik House Ltd, 1 The Old Sawmills, Sidmouth, Devon, EX10 0HP (Registered Number: 02865284) (“Tranik House”) VAT number GB 274743381.
Users are permitted to view, print and download the material for personal, non-commercial use but in doing so are not permitted to remove or amend any trademark, copyright or other proprietary notice. Users may not distribute, transmit, reproduce or publish by electronic or any other means any part of the data without the prior written permission of Tranik House Ltd. All other rights reserved.